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Last Updated: 24/08/2019
We understand your concerns about privacy and we want to assure you that Samsonite takes privacy matters seriously.
We are totally committed to protecting the privacy of our Website visitors and customers. Our employees are customers themselves of other Internet sites and fully
appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing
a service to you e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where
we have your express permission to do so.
We are totally committed to protecting the privacy of our Website visitors and customers. Our employees are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you e.g. arranging for a product to be sent to you,
carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to our Website.
You can remove your email from our email list at any time. All Samsonite members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the Website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in every Samsonite email communication that we may send you.
Or send an email to email@example.com with “Opt-out” in the subject line and you will be unsubscribed from the mailing list without any cost.
When you enter a contest or other promotion, we may ask you for certain PII such as your name, address and/or email address in order to administer the contest, to send you promotional emails, notify winners and make the winners’ list publicly available pursuant to applicable law. Your consent to such promotional use and disclosure of this information is a condition of your participation. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, with that party.
Entering such contests and providing the required PII in these instances is solely your choice; you do not need to provide such information or enter such contests to browse this Website.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognize your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant
to you. These “cookies” can be divided into four types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we utilize Google Analytics cookies to help us understand how customers arrive at our website, browse or use our website and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns.
The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.
For example our Saved Items feature utilizes a cookie to remember the products which you have expressed a wish to save whilst browsing our website.
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use third party companies such as Criteo to provide you with more personalised adverts when visiting other websites. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose not to accept cookies, you may not be able to utilize or activate certain functions on the Website.
We may disclose aggregate statistics about the number of visitors to the Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. We use and store this type of information, as with that obtained from other cookies used on the site, to help it improve the services to our site visitors, users and costumers.
Protecting your security
We may use PII provided by you in order to conduct appropriate anti-fraud checks. PII that you have provided may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
We will not disclose and/or transfer any of your PII to any other parties without your consent.
In order to conduct our business more efficiently, we may disclose and/or transfer your PII you have provided to us to any of our group companies and/or third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether located in Malaysia or overseas for the aforesaid purposes or other purposes as shall be agreed between you and us or as required by law from time to time. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your PII either on our behalf or
otherwise, for one or more of the above mentioned purposes or other purposes as shall be agreed between you and us or as required by law from time to time.
We may also disclose and/or transfer your PII to third parties:
The Website may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have
their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites. We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Website.
If you wish to verify the details you have submitted to us, you may do so by contacting us via the email address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password.
We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
We will take reasonable efforts to ensure that your PII is accurate and complete, if your PII is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your PII that you had initially provided to us.
We take no responsibility for relying on inaccurate or incomplete PII resulting from your failure to keep us updated of any changes in your PII that you had initially provided us with.
You must be at least 13 years old to have our permission to use this Website, and at least 18 years old to register on our Website or make any purchases in our online store. We do not knowingly collect, use or disclose PII about visitors under 13 years of age. If you are under the age of 13, you can use this Website only in conjunction with your parent’s or guardian’s permission. If you are under the age of 18 and wish to register on our Website or make any purchases in our online store, you may only do so in conjunction with your parent’s or guardian’s permission.
From time to time, for example, because of changes in the law or technology or the way we operate our business, we may ask your permission to use the PII we have collected from you in new or different ways. We will do this by sending you a notice by email at the last email address you provided us, asking you to agree to the change. If you do not expressly agree to the change, we may, at our discretion, delete all or some of your PII from our databases to avoid using your information in ways to which you have not consented.
Where your PII is to be transferred out of Malaysia, we will comply with the Personal Data Protection Act 2012 (“PDPA”) in doing so. In this regard, this includes us taking appropriate steps to ascertain that the foreign recipient organisation of the PII is bound by legally enforceable obligations to provide to the transferred PII a standard of protection that is at least comparable to the protection under the PDPA.
Samsonite (Malaysia) Sdn Bhd (523966-D)
Unit #15-10, Menara Q Sentral,
2A Jln Stesen Sentral 2,
Kuala Lumpur Sentral, 50470 KL
You may also contact our Data Protection Officer at firstname.lastname@example.org
We always enjoy hearing from you. Any and all feedbacks are welcome and your business is very much appreciated.
LAST REVISED: 16/06/2018
This Cookies Policy (“Policy”) describes the different types of cookies and similar technologies that are used on the site where this policy appears (“Website”). We may change this Policy at any time. Please see the “LAST REVISED” legend at the top of this page to see when this Policy was last revised. Any changes in this Policy will become effective when we make the revised Policy available on or through the Website.
Web Cookies are small pieces of data stored by your browser on your computer or mobile device. They are used to improve the service on the Website. The information stored in the cookies can, for example, be used to manage your shopping cart, to remember your username and preferences you have selected, or to recognize you when you visit the Website again.
Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can block or delete cookies (for details see section C). However, if you do so, some areas of the Website may no longer function properly.
Cookies may be (i) first party cookies, served directly by us to your device, or (ii) third party cookies, served by a third party on our behalf. Cookies placed by a different party than Samsonite, are called third party cookies. These cookies may “follow” you through various websites and for a longer period of time. The third parties placing these cookies may be suppliers who partner with us to deliver our Website, companies that participate with us in affiliate marketing programs and other third parties. For example, social media cookies (such as YouTube, Facebook or Twitter cookies) that collect information about social media usage. We use social media cookies to integrate social media sharing tools into our Website and to measure the effectiveness of these sharing tools. We use third party cookies to help us analyze our websites and their use, and to enable tailored advertising.
a) Essential Cookies - Essential cookies enable you to navigate the Website and to use its services and features. Without these absolute necessary cookies, the Website will not perform as smoothly for you as we would like it to and we may not be able to provide the website or certain services or features.
Some examples of essential cookies:
b) Preference Cookies - Preference cookies collect information about your choices and preferences, and
allow us to remember language or other local settings and customize the Website accordingly. These
cookies allow us to provide a more personalized experience.
Examples of Preference Cookies we use:
We use Google Maps on our “Stockist locator” page and “Repair center” page to provide detailed information on how to locate our stockists and repair centres:
c) Analytics Cookies – Analytics cookies collect information about your use of the Website and enable us to improve the way it works. Analytics cookies such as used by Hotjar show us which are the most frequently visited pages on the Website, help us record any difficulties you have with the Website, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Website, rather than the usage of a single person. We use the information in aggregate form to analyse Website traffic and perform statistical analyses of the collective characteristics and behaviour of our visitors by measuring demographics and interests regarding specific areas of the Website, but we do not examine this information for individually identifying information.
Examples of Analytics Cookies:
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code.
Hotjar honors the Do Not Track (DNT) header, and provides an additional layer of privacy through its opt-out option, which sets a third-party cookie that specifically tells the Hotjar script not to track a visitor once they have opted out. To learn more about viewing the data collected by Hotjar's users, visit the Visitor Lookup article on https://www.hotjar.com.
d) Targeting and advertising Cookies or similar technologies - These are mainly used to deliver adverts more relevant to your personal interests. This is called “retargeting”. This means cookies, pixels or plugins that are usually placed by carefully selected advertising networks (e.g., banner advertising) based on your browsing behavior on the Website may be offered to you when you visit other websites participating in the advertising network.
Examples of Targeting and advertising cookies and similar technologies:
a) Adobe Flash:
The Website may offer video content that can only be viewed using Adobe Flash Player. Adobe uses Flash cookies to help improve your experience as a user. Please note that, unlike conventional cookies, Flash cookies can only be deactivated or deleted using the Adobe Flash Player settings, not in the browser settings. Please bear in mind though, that if you disable Flash cookies, you will be unable to access certain types of content on the Website.
b) Pixel tags:
Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about usage of the Website and response rates. As mentioned above we use Facebook plugins and the Facebook pixel.
c) Browser or Device information:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Website you are using. We use this information to ensure that the Website functions properly.
d) Physical Location:
We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.
e) Device Fingerprinting:
To be able to offer you content that we believe may interest you based on your activity on the Website, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:
To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers, such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. Be aware that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly.
You can find more information about deleting cookies on the most common browsers
by following the relevant links below:
To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
Other Data Subject tools include Google’s ads settings, and ads opt-out.
To permanently opt out of Google's DoubleClick cookie, which is Google's main advertising cookie, you can install its DoubleClick opt-out add-on. Once installed, even if you clear all your cookies and restart your browser, it will prevent the DoubleClick cookie from being saved to your browser.
You can also visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings.Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
The procedure for deleting or blocking cookies depends on the specific browser that you use. The browser settings can be used to, for example, block cookies in general or only those of specific websites. Most browsers also offer the option of only blocking third party cookies. We should point out, however, that blocking or deleting cookies could result in your being unable to access some areas of the Website or may cause some of their features to not function properly. For more details on cookie settings, please see your browser's help menu.
If you want to clear all cookies left behind by the websites you have visited, here are links where you can download three programs that clean out tracking cookies:
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